Everything your team needs
Features built for
support excellence
From real-time grammar checking to AI-powered draft replies and a full analytics dashboard, Write Stripe gives your agents superpowers and your business deep visibility into every customer interaction.
Real-Time Grammar & Spelling Check
Catch every mistake before the customer sees it.
How it works
Write Stripe automatically scans your text as you type in any support platform’s text editor. It detects spelling errors (red wavy underline), grammar issues (orange), style improvements (blue), and punctuation fixes (purple). Click any underline to see the suggested correction with a single-click accept. Use the "Fix All" button in the floating pill bar to apply every suggestion at once. The checker works seamlessly with both contenteditable and textarea elements, and it never interferes with the platform’s own UI — your editor stays exactly as you know it, just smarter.
Why it matters
Typos and grammar mistakes erode customer trust. A polished reply signals professionalism and care, even when the agent is working at speed. By catching errors in real time, agents send cleaner messages without slowing down.
AI-Powered Improve
Elevate any draft to professional quality in one click.
How it works
When an agent has written a draft reply, clicking the Improve button on the floating pill bar sends the text to Write Stripe’s AI engine. The AI rewrites the message to be more professional, empathetic, and clear — while preserving the agent’s original intent and all factual details. The improved text replaces the draft directly in the editor, ready to send or fine-tune further. It’s not a template; it’s a real rewrite that adapts to the specific context of the conversation.
Why it matters
Not every agent is a natural writer, and even strong writers have off moments. Improve bridges the gap between a rough draft and a customer-ready response, ensuring consistently high-quality communication across your entire team.
AI Draft Reply
A ready-to-send reply, generated from full conversation context.
How it works
Click the Draft button and Write Stripe reads the customer’s message along with the full conversation history. It generates a context-aware reply that addresses the customer’s specific issue, matches the appropriate tone, and adapts to the platform you’re using — whether that’s Shopify, Zendesk, Gmail, or another supported platform. The draft is inserted directly into the reply editor so the agent can review, edit if needed, and send. It’s not a canned response; it’s a unique reply built for that exact conversation.
Why it matters
Drafting replies from scratch is the biggest time sink in customer support. AI Draft Reply gives agents a strong starting point for every conversation, cutting response time dramatically while maintaining personalization.
Collaborate with AI
Talk through tough cases with an AI that knows the full context.
How it works
Click Collaborate to open an interactive chat panel alongside your support editor. The AI has full access to the current conversation context — the customer’s messages, previous replies, and platform details. Ask it to suggest different approaches, help you word a difficult refund denial, brainstorm solutions for edge cases, or simply sanity-check your response. When you’re satisfied with the result, insert the AI’s suggestion directly into the editor with one click. The panel stays open as long as you need it.
Why it matters
Some customer issues are genuinely complex. Collaborate gives agents an always-available sounding board that never gets frustrated, never takes a break, and always has the conversation context at hand. It turns solo work into a team effort.
Summarize Conversation
Get up to speed on any thread in seconds.
How it works
Click Summarize and Write Stripe condenses the entire customer conversation thread into a concise set of key points. It identifies the customer’s main issue, their sentiment (frustrated, neutral, satisfied), what has already been discussed or promised, and any outstanding action items. The summary appears in the extension sidebar, giving agents jumping into existing threads — whether from a shift handoff or an escalation — everything they need to respond intelligently without re-reading the full history.
Why it matters
Agents waste significant time re-reading long threads when picking up existing conversations. Summarize eliminates that overhead, letting agents respond faster and with full awareness of what’s already happened.
Preset Replies
Your best responses, saved and ready to use.
How it works
Save commonly used responses with a descriptive name and an optional shortcut trigger. For example, save a refund policy response with the trigger ".refund" — then simply type .refund in any reply editor and the full response auto-expands. Manage your presets from the sidebar panel: create, edit, delete, and organize them. Presets are personal to each agent, so everyone can build their own library of go-to responses. One click inserts the preset into the current editor, ready to customize for the specific customer.
Why it matters
Agents answer the same types of questions repeatedly. Preset Replies turn proven responses into reusable templates, reducing keystrokes and ensuring consistent messaging without sacrificing personalization.
Reminders
Never forget a follow-up again.
How it works
Open the Reminders panel in the extension sidebar, type a note describing the follow-up (e.g., "Check back with John about replacement shipment"), pick a date and time, and click Add. When the reminder is due, you receive a browser notification — even if you’re on a different tab or a different platform entirely. Click the notification to jump back to the relevant context. Reminders persist across browser sessions and are tied to your agent account.
Why it matters
Customer support often involves promises: "I’ll follow up in 24 hours," "Let me check and get back to you." Reminders make sure those promises are kept, building customer trust and preventing tickets from falling through the cracks.
Floating Pill Bar
All your tools, always within reach.
How it works
The floating pill bar is a compact overlay that appears near the text editor on any supported platform. It contains: a logo and status indicator (spinning animation while checking, green dot when text is clean, red badge showing error count), the Improve button, Draft button, Collaborate button, Summarize button, and an Apply All Fixes button. The pill bar is draggable and positions itself intelligently so it never covers the text you’re writing. It has a minimal footprint and blends with any platform’s design.
Why it matters
Agents shouldn’t have to hunt through menus or switch tabs to access their tools. The pill bar puts every Write Stripe action one click away, right where the agent is already working.
Multi-Platform Support
One extension. Every platform your team uses.
How it works
Write Stripe works with Shopify, Etsy, Zendesk, Gmail, Intercom, Facebook, Instagram, and any web platform that has text input fields. The extension’s adapter system automatically detects which platform you’re on and extracts conversation context accordingly — customer messages, order details, ticket metadata. There’s no configuration needed per platform: install the extension once and it works everywhere. As new platforms emerge, Write Stripe adds adapters without requiring any action from your team.
Why it matters
Support teams rarely use a single platform. Write Stripe meets your agents wherever they work, providing a consistent AI-assisted experience across every channel without per-platform setup or training.
Analytics Dashboard
Turn every conversation into business intelligence.
How it works
All conversation data from your agents flows automatically to the manager’s dashboard. Track conversation volume over any date range, average resolution and response times, customer sentiment trends (positive, neutral, negative), auto-categorized issue types (refunds, shipping, damage, complaints, and more), per-agent performance metrics, and grammar fix rates. Filter by date range, agent, platform, or issue category. Export data for reporting. The dashboard updates in real time as conversations happen.
Why it matters
Without analytics, support is a black box. The dashboard surfaces patterns you’d never see manually — which issues are spiking, which agents need coaching, how customer sentiment shifts over time — turning reactive support into proactive strategy.
Support Policies
Your rules, baked into every AI response.
How it works
Organization managers paste their customer service policies into the Settings page of the dashboard. These policies are then injected into every AI interaction — when generating draft replies, when the AI collaborates with agents, and when analyzing conversations. The AI follows your specific rules around refunds, shipping timelines, escalation procedures, and tone guidelines. Agents using the Chrome extension automatically receive the organization’s policies without any manual configuration on their end.
Why it matters
AI is only useful if it follows your business rules. Support Policies ensure that every AI-generated suggestion aligns with your company’s actual practices, eliminating the risk of the AI promising something your team can’t deliver.
Privacy & Security
Customer data protection by design, not afterthought.
How it works
Write Stripe hashes all customer names using SHA-256 before they ever reach our servers — we never store actual customer identities. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). The Chrome extension requests only the minimum permissions required to function: access to the active tab’s DOM for text analysis, and network access to communicate with our API. Conversation content is processed in real time for AI features but is not persisted in raw form. Only aggregated, anonymized analytics metadata is stored.
Why it matters
Your customers trust you with their information, and you need tools that honor that trust. Write Stripe’s privacy-first architecture means you get the full power of AI-assisted support without compromising on data protection.
Ready to transform your support?
Every feature above is included from day one. Start free, no credit card required.